Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Estimates

We offer free standard shipping on all orders over €50. For orders under €50, a flat rate shipping fee of €4,95 applies.

Estimated Delivery Times:

• Europe: 3-5 business days
• Worldwide: 4-7 business days

Please note that these are estimated delivery times and may vary depending on your location and unforeseen circumstances.

International Shipping

We ship worldwide. International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Clinical Glow is not responsible for these charges if they are applied and are your responsibility as the customer.

How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within the estimated delivery times above, please contact us at hey@clinicalglow.com with your name and order number, and we will look into it for you.

Refunds, Returns, and Exchanges

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at hey@clinicalglow.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hey@clinicalglow.com.